Refund Policy | Report Card Comments Generator

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2When a refund may be considered

3When refunds are usually not available

4How to request a refund

5Processing and timelines

6Chargebacks and account access

Digital products and credit packs

Most purchases on Report Card Comments Generator are digital and delivered immediately through account credits or plan access. Because access is granted right away, refunds are usually limited to clear billing problems or exceptional cases.

Payments are processed by Dodo Payments. We do not store your full payment card details. Your purchase receipt and transaction reference are available from the confirmation email sent by Dodo Payments.

When a refund may be considered

We may review refund requests made within a reasonable period after purchase when there is evidence of duplicate billing, an accidental charge, a technical failure that prevented delivery, or another documented issue that made the purchase unusable.

Duplicate purchases for the same account
Charges made because of a payment processing error

Company

Purchased credits or access that were not correctly applied

A confirmed service issue that blocked first use and could not be resolved promptly

When refunds are usually not available

Refunds are generally not available for credits or subscriptions already used, for change-of-mind purchases, or when the product has been materially accessed as intended.

Unused time caused by not logging in
Dissatisfaction with generated text after normal product use
Purchases made for the wrong plan after credits or features were already consumed

How to request a refund

To request a refund, email [email protected] with the subject line 'Refund Request'. Include your account email, the approximate purchase date, and either your Dodo Payments transaction reference or a copy of the purchase confirmation email.

We aim to acknowledge refund requests within 3 business days and to resolve them within 10 business days. If a refund is approved, it will be processed back to your original payment method through Dodo Payments. Processing times may vary depending on your bank or card issuer.

Processing and timelines

Approved refunds are submitted to Dodo Payments for processing. Most refunds appear on your statement within 5 to 10 business days, though some banks may take longer.

If a refund is approved, any credits that were added to your account from that purchase will be removed. If you have already used some or all of those credits, the refund amount may be adjusted accordingly.

Chargebacks and account access

If you believe a charge is fraudulent, contact us first so we can investigate. Unresolved chargebacks may lead to account restrictions while the payment dispute is reviewed.